Account deletion

1.1. A NanteNamar account is one and the same for the academy account at my.nantenamar.com and for the NanteNamar mobile app: you sign in to both with the same account, and a deletion request made in one place applies to both.

1.2. The controller of personal data is Darina Frein. How data is processed in general is described in the Privacy Policy; this page sets out in detail how an account is deleted.

2.1. In the mobile app: «Профиль» (Profile) → «Вход и безопасность» (Sign-in and security) → «Удалить аккаунт» (Delete account). The same screen opens from «Профиль» → «О приложении» (About the app) → «Удаление аккаунта» (Account deletion). The app shows what will happen and asks you to confirm the decision once more. If you sign in with Apple, the app will also ask you to confirm your Apple ID.

2.2. In the academy account: sign in at my.nantenamar.com, open «Профиль» (Profile), find the «Удаление аккаунта» (Account deletion) block in the «Вход и безопасность» (Sign-in and security) section, press «Удалить аккаунт» (Delete account) and confirm.

2.3. By email: write to info@nantenamar.com from the email address registered in your account and say that you are asking us to delete it. Use this route if you cannot sign in to the app or the academy account.

2.4. To avoid deleting someone else's account, if the request comes from a different address we may ask you to confirm that it is made by the account holder.

2.5. The request is free of charge.

3.1. If the request is made in the app or in the academy account, all sign-in sessions end at once — in the app and in the academy account, on every device. After you confirm, the app signs you out by itself.

3.2. Push notifications to all your devices are switched off.

3.3. A confirmation email is sent to the account address: it states when the request was received and the date by which the data will be deleted.

3.4. If the request arrives by email, we confirm it by replying, and carry out the steps in clauses 3.1–3.2 when the data is deleted.

4.1. Deletion is completed no later than 30 days from the date of the request. The date by which it will be done is given in the confirmation email, and in «Профиль» (Profile) in the academy account if you sign in to it again before then.

4.2. The following is deleted: your name, phone number and other profile details, profile photo, sign-in methods (password, sign-in with Google and Apple), learning progress, journal and notes, assignment answers and uploaded materials, awarded marks of recognition, and device push tokens.

4.3. The account is anonymised: the email address is replaced with a service address that cannot identify you, and access to purchased materials ends — including materials bought in the mobile app through the App Store. After deletion, App Store purchases cannot be transferred to another account, including with «Восстановить покупки» (Restore purchases) in the app: they remain in your Apple ID purchase history but no longer open access. Deleting the account does not refund any payment and does not require cancelling App Store purchases: they do not renew automatically and are not charged again, and only Apple can refund them (clause 5.3.8 of the Service Agreement).

4.4. Data cannot be restored once it has been deleted.

5.1. Order data, payment records and fiscal receipts, including the buyer's name and email address, are kept for the period set by tax and accounting law for primary documents, and in any case no less than three years from the date of the transaction. This is a legal obligation, and we cannot waive it on request. Records of purchases made in the mobile app through the App Store — the transaction record signed by Apple, including its identifier, the item, the date, the App Store storefront country, the currency and the amount of the purchase (the full list is in clause 2.5 of the Privacy Policy) — are kept together with order data for the same period: by law and to process refunds issued by Apple. These records remain linked to the order data, including the buyer's email address. When your data is deleted, the direct link to your account is removed from them, and the purchase token through which App Store purchases were linked to your account is erased from the account; the record signed by Apple is kept unchanged, including that token.

5.2. The email address stays on the mailing opt-out list — solely so that no further emails are sent to it.

5.3. Information needed to defend legal claims may be retained until the limitation period expires.

5.4. The log of sent emails: when your data is deleted, the recipient address in the log is replaced with a service address and the text of the emails is removed; the subject and sending date are kept for no longer than one year and are then deleted automatically. In any case, the text of any email in the log — including our internal notifications that mention you — is kept for no longer than 90 days from the date it was sent.

5.5. Once these periods expire, the data is deleted or anonymised.

6.1. You can cancel the request until the data has been deleted: reply to the confirmation email or write to info@nantenamar.com — we will stop the deletion and let you know.

6.2. Signing in to the app or the academy account again within the 30 days does not cancel the request: «Профиль» (Profile) in the academy account will show that the request has been accepted and the date by which the data will be deleted.

6.3. Once the data has been deleted, the account, progress and access to materials cannot be restored.

7.1. Questions about account deletion and about your data — write to info@nantenamar.com. We reply within 30 calendar days of receiving the request.

7.2. How data is processed in general, what rights you have and who receives the data — see the Privacy Policy.