Refund policy

A refund for a digital product can be requested within 14 (fourteen) calendar days from the moment access to the product was opened for you in your personal account, provided that no more than 20% of the course lessons have been opened at the moment of the request. The fact that lessons have been opened is recorded by the Platform (LMS), and this data is the basis for verifying the condition (clause 5.3.1 of the Agreement).

The request is sent to info@nantenamar.com and must contain your full name, the email address used for the purchase, and the name of the product (clause 5.3.1 of the Agreement).

When placing an order you give your direct consent to access being opened immediately — that is, to the supply of the service beginning before the fourteen-day period expires. The Platform records this consent together with the date and time of acceptance and the edition of the Agreement. Such consent means you lose the statutory right of withdrawal once the supply of the service has begun, but it does not remove the contractual right to a refund on the conditions set out above (clause 5.3.2 of the Agreement).

If, during long-term personal work, the information does not resonate with you, remains unclear, or causes you fear and anxiety, the full amount paid is refunded and the work is terminated. You must notify us within 1 (one) working week of receiving the information by writing to info@nantenamar.com, stating your full name and describing the difficulties you experienced with perceiving the information (clause 5.3.3 of the Agreement).

This rule applies exclusively to long-term personal work — individual accompaniment and personal programmes — and does not extend to recorded courses, refunds for which are governed by section 1 above (clause 5.3.3 of the Agreement).

If, following the interview, it becomes clear that you are not ready for development and the perception of the practices and that you need the help of a psychologist or psychotherapist, the decision to end the work and refund the full amount is taken by the Provider, with notification within 3 (three) calendar days of payment (clause 5.3.4 of the Agreement).

If, due to technical issues or errors on the Site, you paid an erroneously displayed price or paid for a service other than the one you ordered, you will be notified of the error and will be able to choose: pay the difference up to the actual price, or receive a refund of the funds paid. The deadline is 3 (three) working days from receiving such notification (clause 5.3.5 of the Agreement).

Where there are no grounds for refusal, the refund is initiated no later than the next working day after your request is received (clause 5.3.6 of the Agreement).

Refunds are issued less the actual costs incurred as of the moment of refund — these include, in particular, the commissions of banks, credit organisations and payment systems for executing the refund (clause 5.3.6 of the Agreement).

The last two grounds apply exclusively to services of a personal nature and do not extend to refunds for digital products (note to clause 5.3.7 of the Agreement).

The reply is sent to the same email address. Card refunds are processed through the acquirer that handled the original payment.